Refund policy

Return & Refund Policy – Ezic Mart

At Ezic Mart, we want you to feel happy and confident with your purchase. If something is not right, we are here to help. Please read our return and refund policy below.

1. Return Eligibility

You can request a return if:

  • The item is damaged, defective, or incorrect

  • The item is unused and in its original packaging

  • You contact us within 7 days of receiving your order

We do not accept returns for used or opened products unless they arrive damaged or faulty.

2. Return Process

To start a return, please follow these steps:

  1. Email us at ezicmart@gmail.com with your order details

  2. Attach clear photos of the product (if damaged or incorrect)

  3. Wait for our team to review and approve your request

  4. Send the product back to our address (provided below after approval)

3. Return Address

Office No 8,
Gulberg Housing Society,
Jaranwala, Punjab, 37250, Pakistan

4. Refund Policy

Once we receive and inspect your returned item:

  • If approved, your refund will be processed within 5–7 business days

  • Refunds will be sent using the original payment method (if applicable)

  • In some cases, we may offer a replacement instead of a refund

5. Non-Returnable Items

The following items cannot be returned:

  • Opened or used beauty and cosmetic products

  • Items damaged due to misuse

  • Products returned after the 7-day return period

6. Shipping Costs

  • Customers are responsible for return shipping costs

  • Original shipping charges are non-refundable

7. Contact Us

If you have any questions about returns or refunds, feel free to contact us:

8. Policy Updates

Ezic Mart may update this policy at any time. Please check this page regularly for any changes.

Thank you for shopping with Ezic Mart. Your trust is important to us.